Privacy Policy - Gardening East Ham

At Gardening East Ham, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

Information We Collect

We collect various types of information to provide and improve our services to you.

Personal Information

Name: Your full name.
Email Address: To send you updates and newsletters.
Contact Details: Phone numbers for customer service.

Non-Personal Information

Usage Data: Information about how you use our website.
Cookies: Data collected through cookies to enhance user experience.

How We Use Your Information

Your information is utilized in the following ways:

To Provide Services: Deliver the services you request.
To Improve Our Website: Understand user behavior to enhance usability.
Marketing Communications: Send promotional materials that may interest you.
Customer Support: Respond to your inquiries and provide assistance.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
Legal Requirements: When required by law, to protect our rights or comply with legal processes.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies help us understand your preferences and improve our services.

Session Cookies: Temporary cookies that expire once you close your browser.
Persistent Cookies: Remain on your device for a set period to remember your preferences.
Third-Party Cookies: Used by external services to analyze website traffic.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your data is protected against unauthorized access, alteration, disclosure, or destruction.

Encryption: Securing data transmission.
Access Controls: Limiting access to your information to authorized personnel only.
Regular Audits: Conducting periodic security assessments.

Your Rights and Choices

We respect your privacy rights and provide you with the following options regarding your personal information:

Access: You can request access to the personal data we hold about you.
Correction: You can ask us to correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain conditions.
Opt-Out: You can opt out of receiving marketing communications from us at any time.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

Children's Privacy

Our services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates.

Acceptance of Terms

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree with our policies, please do not use our services.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We take appropriate measures to ensure that your data remains protected during such transfers.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for specific purposes.
Contract: Necessary for the performance of a contract with you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights.

Automated Decision-Making

We do not engage in automated decision-making processes that significantly affect you. Any decisions made about you are based on human analysis and oversight.

Privacy Policy for Minors

Protecting the privacy of young users is especially important. We take extra care to comply with laws and regulations related to children's privacy.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee data privacy compliance and address any concerns you may have regarding your personal information.

Consent Withdrawal

You have the right to withdraw your consent for data processing at any time. To do so, please adjust your privacy settings or contact us through the available channels.

Notification of Data Breaches

In the unlikely event of a data breach, we will notify affected users promptly and take necessary steps to mitigate any potential harm.

Third-Party Service Providers

We may use third-party service providers to perform functions on our behalf. These providers are obligated to protect your data and only use it for the purposes we specify.

User Control and Preferences

We offer various tools and settings to help you manage your data preferences and control how your information is used.

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. We will facilitate the transfer of your data upon request.

Feedback and Questions

We value your feedback and are here to answer any questions you may have about our Privacy Policy and data practices.